Standard Service Delivery is charged at £1.99 on orders up to £10, £4.99 on orders from £10.01 to £49.99 and free delivery on orders over £50 to any UK mainland and Northern Ireland address. This charges covers packing, handling and delivery. Orders are usually responded to within 24 hours, and are normally dispatched within 3 working days. During the Autumn/Winter Season in October and November, this can increase to 5 working days due to increased demand. Please allow up to 14 days for delivery. We are unable to deliver to non-UK mainland or Northern Ireland addresses or on Saturdays and Sundays.
Express Service – for an additional £5.50, we guarantee to deliver to any UK mainland address within 3 working days from confirmation of receipt of orders. (Monday to Friday excluding Bank holidays). A signature will be required. We will provide confirmation of the order, which shall be via email when the order is placed by e-mail or on-line. Credit customers will be charged a flat rate of £6.
Alternative Delivery Address – If you would like your goods delivered to a different address to your home address, then please fill in the details in the my account section. Please note that we can only accept one address per order. You will still need to supply us with your own name and address.
Please note items may be despatched in more than one package, and will not necessarily arrive at the same time. If there is no one to receive the package then the carrier will leave a card informing you as to where your order is being held. If you have not received your goods within this time, please contact our customer services department by emailing firstname.lastname@example.org.